Process Steward
The Process Steward owns the facilitation of Process Script. This individual excels in communication, and has the primary motivation of maintaining streamlined and efficienct product delivery.
Motivations
Efficiency and Consistency: A Process Steward is driven by a desire to create repeatable, reliable systems. They are motivated by the challenge of optimizing procedures so that product delivery remains efficient in the face of a number of variables -- different teams, departments, and stages of a process.
Support and Enablement: A key motivation for a Process Steward is empowering others. They are often motivated by the ability to assist teams in executing processes smoothly and overcoming challenges by ensuring everyone has the necessary resources, training, and information.
Collaboration and Communication: Facilitating communication across departments and teams is central to a Process Steward's role. They are motivated by the opportunity to bridge gaps between different stakeholders, ensuring everyone involved is on the same page and working toward a shared goal.
Traits
Facilitator of Collaboration: In meetings, the Process Steward facilitates a smooth exchange of ideas and ensure all voices are heard, allowing for a collaborative decision-making process regarding any process changes or improvements.
Diplomatic Communicator: A Process Steward communicates information clearly and diplomatically, ensuring that all parties understand their roles without creating friction.
Organized: A Process Steward must be highly organized, as they manage Process Script workflows and ensure the various steps are executed in a logical, timely manner. This trait also helps them maintain clear documentation of procedures and updates.
Problem-Solving: When Process Script encounters roadblocks, the Process Steward is often the person who finds an effective solution. Master of communication, this individual takes a role in scheduling any ad-hoc meetings to unblock progress.
Behaviors
Facilitating Cross-Functional Communication: One of the key behaviors of a Process Steward is their ability to foster collaboration between various teams, often acting as a liaison. They regularly facilitate meetings or communications to ensure all stakeholders understand their role in the process and how they contribute to the overall success.
Championing Process Adherence: A Process Steward advocates for adherence to the scripted procedures and ensures everyone involved is aware of their importance. They may monitor compliance and use their voice to offer correction where necessary.
Process Steward - Classic Environment
Stewart, the Process Steward, began his day by preparing for the team’s retrospective meeting. He walked around the office, reminding each team member of the meeting time and location. Once he had confirmed that everyone was aware, Stewart headed to the supplies closet to gather sticky notes and markers. He carefully arranged these materials on the meeting table, setting up a space conducive to open and effective discussion.
As the team started to gather in the meeting room, Stewart ensured that the materials were easily accessible and that the setup was conducive to collaboration. He greeted each member as they arrived, making sure everyone was comfortable and ready for the session. With the room now full and the team settled, Stewart outlined the agenda and prepared to facilitate the discussion.
Stewart guided the team through the retrospective process, encouraging everyone to share their insights and ideas. He used the sticky notes and markers to capture feedback and organize thoughts on a large whiteboard. His careful preparation and facilitation ensured that the meeting was productive, allowing the team to reflect effectively and plan for continuous improvement.
Process Steward - Remote Environment
Stewart, the Process Steward, started his day by checking the schedule and preparing for the team’s retrospective meeting. He logged into the chat service and sent a reminder to all team members, confirming the time and providing a link to the virtual meeting room. As the meeting time approached, Stewart also took the initiative to gather the necessary digital tools for the session. He prepared a shared virtual whiteboard and made sure the online sticky note feature was set up for everyone to use. When the team began joining the meeting, Stewart welcomed each member and directed them to the virtual resources. He then guided the team through the retrospective process, using the digital tools to capture and organize feedback. His efforts ensured that the remote session was organized, productive, and engaging, facilitating meaningful discussions and continuous improvement despite the physical distance.